FAQs

Frequently Asked Questions About CLiCQUES

WHAT IS THE AGE RECOMMENDATION FOR CLiCQUES?

  • CLiCQUES are not suitable for children under 36 months due to small parts which may pose a choking hazard.
  • We recommend CLiCQUES for children aged 5 years and up.

DO CLiCQUES COME WITH A WARRANTY?

  • Yes, all CLiCQUES sets come with a LIFETIME WARRANTY. We do our best to ensure the best possible quality, but since CLiCQUES are made of wood, imperfections can be hidden. If a figurine should break or get damaged otherwise, please contact us at info@clicques.com and we will send you a replacement for free.

WHY ARE CLiCQUES GOOD TOYS?

  • CLiCQUES are handmade wooden toys with a CE certificate.
  • CLiCQUES are made from high-quality European hornbeam.
  • CLiCQUES are hand-painted with certified child-safe paints and varnishes (EN-71/3 compliant).
  • CLiCQUES are sturdy and long-lasting.
  • CLiCQUES are beautifully designed and inviting.
  • CLiCQUES are entertaining and very pleasant to play with.
  • CLiCQUES are decorative toys as well as playful decorations.
  • CLiCQUES are learning toys (more info below).
  • CLiCQUES are eco-friendly (more info below).
  • CLiCQUES are wooden toys made in Slovenia by a team of friends and family.

WHY ARE CLiCQUES EDUCATIONAL?

  • CLiCQUES encourage creative play and inspire your child´s imagination.
  • CLiCQUES are educational toys and are great for learning colours and colour combinations.
  • CLiCQUES can help improve motor skills.
  • CLiCQUES are wooden peg dolls with minimal facial features, which encourages inner picturing abilities and doesn’t set limitations to creative thinking.

WHY ARE CLiCQUES FUN?

  • CLiCQUES click (click, click, click…).
  • CLiCQUES are magnet toys – their three parts (head, body and legs) are held together with little magnets and can be rearranged.
  • CLiCQUES are colourful wooden dolls.
  • CLiCQUES never come alone and you can build a whole CLiCQUES community.
  • CLiCQUES grow a beautiful garden.
  • CLiCQUES live in super cool houses that can be individually customized with beautiful wallpapers designed by Nataša Majer.
  • CLiCQUES are collectibles, and a never-ending story – we will constantly be adding new colours and limited editions for your CLiCQUES collection.

WHY ARE CLiCQUES ECO-FRIENDLY?

  • CLiCQUES are wooden toys for kids and do not contain plastic.
  • CLiCQUES are painted with environmentally friendly paints and varnishes.
  • CLiCQUES come in a box (made from food-safe cardboard) that is also their house and an integral part of the toy.

WHICH COUNTRIES DO CLiCQUES SHIP TO?

  • CLiCQUES ship worldwide.

HOW MUCH DOES SHIPPING FOR CLiCQUES COST?

  • We always try to ship CLiCQUES at the most affordable prices, which depend the number of CLiCQUES in the package. Standard worldwide shipping is 10€ and we offer free shipping on orders over 100€.

IS EXPRESS SHIPPING FOR MY CLiCQUES POSSIBLE?

  • If you are in a hurry, you can have your CLiCQUES delivered in a couple of days - just select Express Shipping at checkout.

HOW LONG IS THE PROCESSING TIME OF MY ORDER?

  • We try to process all orders as soon as possible. Usually CLiCQUES are ready for shipping within 3-5 working days.

WHAT ABOUT CUSTOMS AND IMPORT TAXES?

  • CLiCQUES ship from the EU, so you are responsible for any customs and import taxes that may apply.
  • We are not responsible for delays due to customs.

CAN I RETURN MY CLiCQUES, IF I AM NOT SATISFIED?

  • If you are not satisfied with your CLiCQUES, you can return them by contacting us within 14 days of delivery.
  • We accept only returns for undamaged CLiCQUES.
  • You are responsible for return shipping costs.
  • If the item is not returned in its original condition, you are responsible for any loss in value.
  • We do not accept returns for digital downloads.

DO YOU OFFER DISCOUNTS FOR LARGER ORDERS?

  • If you would like to place a larger order, please contact us.

DO YOU SELL CLiCQUES IN BULK?

  • Of course! Please contact us for wholesale options.