FAQs


ABOUT CLiCQUES


WHY ARE CLiCQUES GOOD TOYS?

• CLiCQUES are handmade wooden toys with a CE certificate.
• CLiCQUES are made from high-quality European hornbeam.
• CLiCQUES are hand-painted with certified child-safe paints and varnishes (EN-71/3 compliant).
• CLiCQUES are sturdy and long-lasting.
• CLiCQUES are beautifully designed and inviting.
• CLiCQUES are entertaining and very pleasant to play with.
• CLiCQUES are decorative toys as well as playful decorations.
• CLiCQUES are learning toys (more info below).
• CLiCQUES are eco-friendly (more info below).
• CLiCQUES are wooden toys made in Slovenia by a team of friends and family.

WHY ARE CLiCQUES EDUCATIONAL?

• CLiCQUES encourage creative play and inspire your child´s imagination.
• CLiCQUES are educational toys and are great for learning colours and colour combinations.
• CLiCQUES can help improve motor skills.
• CLiCQUES are wooden peg dolls with minimal facial features, which encourages inner picturing abilities and doesn’t set limitations to creative thinking.

WHY ARE CLiCQUES FUN?

• CLiCQUES click (click, click, click…).
• CLiCQUES are magnet toys – their three parts (head, body and legs) are held together with little magnets and can be rearranged.
• CLiCQUES are colourful wooden dolls.
• CLiCQUES never come alone and you can build a whole CLiCQUES community.
• CLiCQUES grow a beautiful garden.
• CLiCQUES live in super cool houses that can be individually customized with beautiful interior backgrounds designed by Nataša Majer.
• CLiCQUES also come in DIY kits so you can create your own custom figurines and build them a custom house.
• CLiCQUES are collectibles, and a never-ending story – we will constantly be adding new colours and limited editions for your CLiCQUES collection.

WHY ARE CLiCQUES ECO-FRIENDLY?

• CLiCQUES are wooden toys for kids and do not contain plastic.
• CLiCQUES are painted with environmentally friendly colours and varnishes.
• CLiCQUES come in a box (made from food-safe cardboard) that is also their house and an integral part of the toy.

SHIPPING


WHICH COUNTRIES DO CLiCQUES SHIP TO?

• CLiCQUES ship worldwide.

HOW MUCH DOES SHIPPING FOR CLiCQUES COST?

• We always try to ship CLiCQUES at the most affordable prices, which depend on the destination country and the number of CLiCQUES in the package. Shipping is always calculated at checkout.

IS EXPRESS SHIPPING FOR MY CLiCQUES POSSIBLE?

• If you are in a hurry, you can have your CLiCQUES in just a couple of days. For express shipping, please contact us before ordering and we will get back at you with the price and time of the delivery.

HOW LONG IS THE PROCESSING TIME OF MY ORDER?

• We try to process all orders as soon as possible. Usually CLiCQUES are ready for shipping within 3 working days.

WHAT ABOUT CUSTOMS AND IMPORT TAXES?

• CLiCQUES ship from the EU, so you are responsible for any customs and import taxes that may apply.
• We are not responsible for delays due to customs.

DIY STUFF


WHAT IS THE BEST WAY TO CUT OUT THE CLiCQUES BACKGROUND?

• The backgrounds for the CLiCQUES houses (cardboard and wood) are best to be cut out using a utility knife and a ruler, but scissors also do the job.

WHAT KIND OF PAPER SHOULD I USE FOR THE BACKGROUND?

• We recommend using 200g sheets of paper (A4).

WHAT KIND OF PAINT SHOULD I USE FOR PAINTING DIY CLiCQUES?

• All DIY CLiCQUES are sealed with a child-safe varnish (EN-71/3 compliant) and can be painted with water-based paints.

GENERAL


WHAT IS THE AGE RECOMMENDATION FOR CLiCQUES?

• CLiCQUES are not suitable for children under 36 months due to small parts which may pose a choking hazard.
• We recommend CLiCQUES for children aged 5 years and up.

CAN I RETURN MY CLiCQUES, IF I AM NOT SATISFIED?

• If you are not satisfied with your CLiCQUES, you can return them by contacting us within 14 days of delivery.
• We accept only returns for undamaged CLiCQUES.
• Painted DIY CLiCQUES cannot be returned.
• You are responsible for return shipping costs.
• If the item is not returned in its original condition, you are responsible for any loss in value.
• We do not accept returns for digital downloads.

WHAT PAYMET OPTIONS DO YOU OFFER?

• You can pay for CLiCQUES with a credit card or with PayPal.

DO YOU OFFER DISCOUNTS FOR LARGER ORDERS?

• If you would like to place a larger order, please contact us.

DO YOU SELL CLiCQUES IN BULK?

• Of course! Please contact us for wholesale options.