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Frequently Asked Questions About CLiCQUES
WHAT IS THE AGE RECOMMENDATION FOR CLiCQUES?
- CLiCQUES are not suitable for children under 36 months due to small parts which may pose a choking hazard.
- We recommend CLiCQUES for children aged 5 years and up.
DO CLiCQUES COME WITH A WARRANTY?
- Yes, all CLiCQUES sets come with a LIFETIME WARRANTY. We do our best to ensure the best possible quality, but since CLiCQUES are made of wood, imperfections can be hidden. If a figurine should break or get damaged otherwise, please contact us at info@clicques.com and we will send you a replacement for free.
WHY ARE CLiCQUES GOOD TOYS?
- CLiCQUES are handmade wooden toys with a CE certificate.
- CLiCQUES are made from high-quality European hornbeam.
- CLiCQUES are hand-painted with certified child-safe paints and varnishes (EN-71/3 compliant).
- CLiCQUES are sturdy and long-lasting.
- CLiCQUES are beautifully designed and inviting.
- CLiCQUES are entertaining and very pleasant to play with.
- CLiCQUES are decorative toys as well as playful decorations.
- CLiCQUES are learning toys (more info below).
- CLiCQUES are eco-friendly (more info below).
- CLiCQUES are wooden toys made in Slovenia by a team of friends and family.
WHY ARE CLiCQUES EDUCATIONAL?
- CLiCQUES encourage creative play and inspire your child´s imagination.
- CLiCQUES are educational toys and are great for learning colours and colour combinations.
- CLiCQUES can help improve motor skills.
- CLiCQUES are wooden peg dolls with minimal facial features, which encourages inner picturing abilities and doesn’t set limitations to creative thinking.
WHY ARE CLiCQUES FUN?
- CLiCQUES click (click, click, click…).
- CLiCQUES are magnet toys – their three parts (head, body and legs) are held together with little magnets and can be rearranged.
- CLiCQUES are colourful wooden dolls.
- CLiCQUES never come alone and you can build a whole CLiCQUES community.
- CLiCQUES grow a beautiful garden.
- CLiCQUES live in super cool houses that can be individually customized with beautiful wallpapers designed by Nataša Majer.
- CLiCQUES are collectibles, and a never-ending story – we will constantly be adding new colours and limited editions for your CLiCQUES collection.
WHY ARE CLiCQUES ECO-FRIENDLY?
- CLiCQUES are wooden toys for kids and do not contain plastic.
- CLiCQUES are painted with environmentally friendly paints and varnishes.
- CLiCQUES come in a box (made from food-safe cardboard) that is also their house and an integral part of the toy.
WHICH COUNTRIES DO CLiCQUES SHIP TO?
- CLiCQUES ship worldwide.
HOW MUCH DOES SHIPPING FOR CLiCQUES COST?
- We always try to ship CLiCQUES at the most affordable prices, which depend the number of CLiCQUES in the package. Standard worldwide shipping is 10€ and we offer free shipping on orders over 100€.
IS EXPRESS SHIPPING FOR MY CLiCQUES POSSIBLE?
- If you are in a hurry, you can have your CLiCQUES delivered in a couple of days - just select Express Shipping at checkout.
HOW LONG IS THE PROCESSING TIME OF MY ORDER?
- We try to process all orders as soon as possible. Usually CLiCQUES are ready for shipping within 3-5 working days.
WHAT ABOUT CUSTOMS AND IMPORT TAXES?
- CLiCQUES ship from the EU, so you are responsible for any customs and import taxes that may apply.
- We are not responsible for delays due to customs.
CAN I RETURN MY CLiCQUES, IF I AM NOT SATISFIED?
- If you are not satisfied with your CLiCQUES, you can return them by contacting us within 14 days of delivery.
- We accept only returns for undamaged CLiCQUES.
- You are responsible for return shipping costs.
- If the item is not returned in its original condition, you are responsible for any loss in value.
- We do not accept returns for digital downloads.
DO YOU OFFER DISCOUNTS FOR LARGER ORDERS?
- If you would like to place a larger order, please contact us.
DO YOU SELL CLiCQUES IN BULK?
- Of course! Please contact us for wholesale options.